August 20, 2020
The “new normal” that we faced this year is unprecedented in every respect for us and for you. We opened our historic property in 2011 as a meeting and special event venue to serve our clients, our guests, and our community. When we made the difficult decision to close our facility on March 16th, we did it with a heavy heart, knowing it was in the best interests of everyone, including our team members. We chose to remain closed until we could safely reopen and protect the health and safety of guests, vendor partners, and team members.
As we reopened our venue under NC Executive Orders, we implemented new protocols for guests, vendors, and team members that are in place to protect each of us in every way possible, using the best available science on sanitation and cleanliness for public areas, back of house corridors, food and beverage facilities, and even our outdoor venues. We will continue to revise and update these protocols as industry experts provide us additional guidance and best practices. These protocols are extensive and exceed those of many other venues and similar facilities.
Our primary concern remains the health and safety of our guests, our vendor partners, and our team members. Nothing will be sacrificed or compromised toward that objective.
To that end, our health and safety protocols have been developed around specific areas of responsibility for each of those groups. This document represents a summary of WinMock Guest Health and Safety Protocols. For a complete set of our protocols on cleaning and sanitizing, personal space restrictions, and food and beverage service, to include protocols for our vendor partners and our WinMock team members, please ask any member of our staff.
Thank you for your confidence in our WinMock team, to always serve with your health and safety as our primary goal.
Wayne Thomas, Owner and President of WinMock at Kinderton
For our WinMock Guests
Under Phase 3 Executive Orders of NC, WinMock will require guests to wear face coverings when in public places, indoor or outdoor, where physical distancing of six (6) feet from other people who are not members of the same household or residence is not possible, with prudence to be used during seated meal functions. Appropriate signage will also be displayed outlining proper use of masks, hand sanitizer, and social distancing practices throughout our venue.
Cleaning and Sanitizing Guidelines
WinMock uses cleaning products and protocols which meet EPA guidelines and are approved for use and effective against viruses, bacteria, and other airborne and bloodborne pathogens. We are working with our vendor partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and all necessary PPE. Our public guest areas will be cleaned using the following general protocols (specific cleaning and sanitizing guidelines available in our Operations and Facilities protocols):
Social Distancing Guidelines
WinMock will expect and require appropriate social distancing guidelines of separation between guests in all areas of our venue. These guidelines will change as we move through the phases of recovery and reopening as prescribed by federal and state authorities. Currently that will include:
Food and Beverage Guidelines
WinMock will create a new standard and style of service to ensure guest safety while maintaining a high standard of quality for all food and beverage services. For a complete set of our food and beverage guidelines, please see a member of the WinMock team. Our food and beverage service guidelines will include: