Importance of a Venue Concierge

“Which way is the restroom?”, “Do you have an extra pen?” and “What is the Wi-Fi password?” are just a few of the common questions asked at almost any event. We all know how frustrating it can be to frantically search for someone with a name tag to answer our questions.

As the venue, it is incredibly important to staff concierge for your event. There is staff scheduled to set up, tend bar and wait tables, but this person would have a desk set up, visible to the guests and be ready and willing to answer whatever questions arise. Pens, extension cords, tape, staples and scissors are helpful items to have on hand for any guests in need.

It is also important for your concierge to have a copy of the event agenda on hand. Attendees are often not aware of the timeline for the day and may be curious as to what time lunch will be served or when the event is expected to end.

Having a concierge available to your guests will not only put them at ease, but will comfort those in charge of the event at  as well. Knowing that their employees/guests/family and friends are well taken are of allows for smooth sailing from the very start!

Need a venue for your next event? Schedule a tour of WinMock today! Give us a call at 336.397.2010.