February 17, 2016
How many times have you asked a hotel concierge to recommend a chic local restaurant, or provide a toothbrush because yours is ten hours away at home? The meeting industry’s version of a hotel concierge is the meeting concierge. The meeting concierge is your insider and right hand man (or woman) for all things meetings. And trust us; “all things meetings” can get a little hectic if you’re not prepared. Angela Carleton, Director of Corporate and Non-Profit Events for WinMock, explains the value in having a meeting concierge and how this venue provided resource can help you be prepared for your next meeting. Step aside Siri, we bring you a live meeting concierge.
What exactly does a meeting concierge do? They make sure the client has everything they need and assist’s them with additional requests such as copies, change of services, room temperature, AV issues, and the like. The meeting concierge also makes sure that the event stays on schedule and insures services are ready according to the client’s expectation. At WinMock, we also greet attendees upon arrival.
How can meeting concierge help my group? A meeting concierge takes the “on-site” worry from the planner’s hands. The event planner has a single point of contact to communicate with and doesn’t have to worry about chasing different contacts for different services. Additionally, the meeting concierge serves as a liaison between the catering team, AV technicians, as well as other vendors and the event planner.
Why does it make a difference if the venue has a meeting concierge? Aside from all of the things above, it is an insurance policy for the planner. All of their needs will be addressed and met. The meeting concierge ensures that meeting details are in place, beginning with initial room set up, to handling last minute requests.